Mark Violand Mark Violand

Tales from the Floor: Shiny Floors

Cleaning products leave your floors looking off? It’s not always user error. Some cleaners secretly add a finish that changes the floor’s appearance and makes upkeep a nightmare.

Our latest article breaks down what’s really causing that cloudy shine and how to fix it for good.

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Jessica Violand Bruno Jessica Violand Bruno

Fast Fashion and Flooring

Ever fallen in love with a carpet or vinyl tile only to find out years later it’s discontinued? That’s the fast fashion effect hitting flooring. Just like the fashion industry there are many negative aspects of fast fashion and the flooring industry.

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Mark Violand Mark Violand

Tales From the Floor: Fuzzy Carpet

Have you ever come across this situation? Spots that usually show up a few months after installation. It’s mostly visible on dense, saxony style carpets. It is on only one side of the hallway, steps, or room. Here we will reveal the cause of these mystery spots.

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Jessica Violand Bruno Jessica Violand Bruno

Waterproof Flooring and The Rest of The Story

The marketing of having a ‘waterproof’ floor has dominated advertising across the flooring landscape. But what does waterproof mean to the consumer? What does waterproof mean in the language of the manufacturer? And what does waterproof mean in the language of the water loss restoration contractor?

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Jessica Violand Bruno Jessica Violand Bruno

Tales from the Floor: Mystery Spots

Have you ever come across this situation? Spots that usually show up a few months after installation. It’s mostly visible on dense, saxony style carpets. It is on only one side of the hallway, steps, or room. Here we will reveal the cause of these mystery spots.

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Jessica Violand Bruno Jessica Violand Bruno

Who we are, what we do

While our main focus is flooring inspections and teaching classes for The Institute of Inspection, Cleaning and Restoration Certification (IICRC), we offer a few other services that can help you and your business. 

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  • Mark Violand

    Mark Violand has been in the carpet cleaning and restoration industry for over 45 years. He is an Institute of Inspection, Cleaning and Restoration Certification (IICRC) Certified Carpet Inspector and approved Instructor. He teaches the Carpet Cleaning Technician, Commercial Carpet Cleaning and Maintenance, and Carpet Repair and Reinstallation Technician courses. Mark is also Chairman of the ANSI/IICRC S800 Standard and Reference Guide for Professional Inspection of Textile Floor Coverings.

      His reputation precedes him as Northeast Ohio’s “go-to” floorcovering inspector, working for carpet, resilient, wood, and laminate manufacturers, and floorcovering retailers, consumers, attorneys, and insurance companies.

  • Jessica Violand Bruno

    Jessica Violand Bruno is a Practicing Senior Carpet Inspector and holds IICRC Certifications in Carpet Repair and Reinstallation, Commercial Carpet Maintenance and Carpet Cleaning Technician as well. She also holds certifications from Inspector Training Services to inspect all hard surface floorcoverings.

    She is a sought after, Sales Associate at a local flooring retailer. She is also Chairman of the ANSI/IICRC S220 Standard for Professional Inspection of Hard Surface Floor Coverings, and Vice President of the National Institute of Certified Floor Covering Inspectors (NICFI).